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How can we help?
Find answers on orders, delivery, returns, sizing and payments, or send us a message. We reply within one working day.

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Orders
Changes, cancellations and order emails.
Read moreDelivery
Free over R1 000. 2 to 5 working days.
Read moreReturns and exchanges
30 days to return unworn pieces, at your cost.
Read moreTrack your order
See where your parcel is.
Read moreSize guides
Rings, necklaces, bracelets and anklets.
Read morePayment options
Card, instant EFT, Payflex and PayJustNow.
Read moreMaterials and care
18k gold PVD on 316L stainless steel.
Read moreGifting
Gift boxes and gift cards.
Read moreWarranty
What to do if a piece is faulty.
Read moreHow long does delivery take?
We aim to dispatch within one working day. Delivery then takes 2 to 3 working days to main centres and 2 to 5 working days to other areas. See delivery for the full details.
What is your returns policy?
You can return unworn pieces within 30 days of delivery, in their original pouch and packaging, for a refund or an exchange. For hygiene reasons, earrings must be unworn and still sealed. The full steps are on our returns page.
Who pays to send a return back?
You do. The cost of sending any return or exchange back to us is for your account and is not refunded. The only exception is a piece that is faulty or that we sent in error, where we cover delivery both ways.
What ring sizes do you offer?
Sized rings come in US sizes 6, 7 and 8. Open rings fit most fingers and are marked one size. Our ring size guide shows the measurements.
How does Payflex work?
You pay a quarter of your order total at checkout and the rest in three equal payments every two weeks, with no interest. Payflex checks your details at checkout.
Still need help
Talk to us
We reply to every message within one working day, Monday to Friday, 9:00 to 17:00. Have your order number ready if your question is about an order.
hello@raineandco.co.za













