Accessibility statement

Our commitment to a website everyone can use, what we have done and how to tell us about a problem.

Last updated 22 October 2026

1.Our aim

We want everyone to be able to browse and buy from Raine & Co, including people who use screen readers, keyboard navigation, zoom or other assistive technology. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

2.What we have done

  • Text and buttons meet contrast guidelines against their backgrounds.
  • Every page can be used with a keyboard, with a visible focus outline.
  • Product photographs have text descriptions.
  • Forms have clear labels and error messages.
  • Pages work when zoomed to 200% and on small screens.
  • Movement on the website is gentle, and switches off if your device is set to reduce motion.

3.Known limitations

Some content from third parties, such as payment provider pages and embedded social media, is outside our control and may not meet the same standard. We are working with our providers to improve this.

4.Need help or found a problem?

If you have difficulty using any part of the website, email hello@raineandco.co.za or use the form on our contact page. We can take your order by email and help you choose a piece. We aim to reply within 1 working day.

Help

Still have a question?

Our help centre answers most questions about orders, delivery and returns. For anything else, we reply within 1 working day.